How the balance is calculated
Your balance is based on three key elements:
Contracted hours
– The weekly hours you are employed to work.Hours planned in the schedule
– The hours assigned to you within the selected scheduling period.Carried-over +/- balance (adjustments)
– If your company transfers balance between periods, this will also affect the final calculation.
How to check your balance – week by week
You can easily review your balance for a specific period 👇🏽
Click the three dots (…) in the top-right corner
Select Payroll overview
Choose the period you want to check
Download the report as a PDF
In the PDF, you can verify whether any hours differ from what you expected 👉🏽 such as scheduled hours, earned hours, Public holidays, or absence.
Factors that may affect your balance
Several elements in the system can influence your balance, including:
Public holidays
Bonusses
Manual adjustments made by your manager
Absence (holiday, sickness, leave, etc., depending on your setup)
Even minor adjustments can change the weekly result 😊
If your balance still looks incorrect
If the PDF looks correct but the balance still seems unexpected:
Speak with your direct manager
If they cannot determine the cause, you can:
contact your Area/Regional Manager
More questions? Get in touch with us on the chat 😊
🖥️ Web/PC: Click on the blue bubble in the bottom-right corner.
📱 Mobile: Open the menu and select Support.