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How to reset your password

Lost or forgotten your password? Check out this article to learn how to reset it.

Updated over 2 years ago

First time logging in? Check out this article instead ๐Ÿ‘

Resetting your password

1. From the login page, click on the button called Forgot password?

2. Please fill in the form to reset your password.

3. Please go to your email and click on the "Reset password" link.


NOTE: The link is valid for 1 hour from when the Reset Password email is sent.


4. We run a validation, so remember to have at least one lowercase character, a symbol or a number and that it should be at least 8 characters long:

After successful setting you will get this view:


NOTE: The flow will be the same if you do it from our app


Didn't receive an email?

If you haven't received an email from us within 15 minutes, we're sorry about that. Please reach out to our support teams so they can help you ๐Ÿ‘‡


Help & Support

Our response time on chat is less than 5 minutes during our opening hours ๐Ÿš€

Mon-Fri: 08.00-18.00
Sat: 09.00-16.00
Sun: Closed

๐Ÿ–ฅ๏ธ Web/PC: Click on the blue chat bubble at the bottom right corner.

๐Ÿ“ฒ App: Click More followed by Contact support.

โ˜Ž๏ธ Phone: +44 20 8125 4730 dial 1 for support.

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