If shifts or schedules are not visible to employees in SameSystem, it is important to first identify the potential reasons. These could range from contract settings, job title mismatches, or unpublished schedules. Employees should report such visibility issues to their store manager for resolution, such as publishing the schedule if it hasn't already been done.
For leaders - why the employees' schedule is not published, and how to publish
When a new employee starts, after the schedule is already published, the schedule needs to be published for that one employee individually.
Click on the button for "partially published":
After clicking on the button for "partially published", you will see the employee that the schedule is not published for. Click on where the screenshot has marked as green:
After clicking on the date field, you select month or day (which one you get depends on the publishing interval your administration has chosen). After selecting month or date, the "publish" button will turn blue which you then click to publish the schedule.
More questions? Get in touch with us on the chat 😊 Here are some additional tips to prevent schedule visibility issues:
Regularly review and verify employee contract types and job title configurations to ensure alignment with scheduling needs.
Always ensure that schedules for new employees or updates are explicitly published.
🖥️ Web/PC: Click on the blue bubble at the bottom right corner.